Introduction At Home Care Scheduler, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it. Our route optimization tool integrates with third-party software to assist users in optimizing their appointment schedules and sequences. It is essential for us to be transparent about the information we collect and the purposes for which we collect it. By using our services, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns regarding our privacy practices, please contact us using the information provided at the end of this document.
Information We Collect: Our route optimization tool collects appointment data from your practice management software to facilitate the optimization of appointment orders. This appointment data includes details such as appointment times, locations, and types. Additionally, in conjunction with appointment data, we may also collect associated patient information, including names, dates of birth (DOB), addresses, and contact details. It is important to note that at no point do we collect any healthcare, clinical, or financial information. Our focus is solely on optimizing appointment schedules and sequences to enhance efficiency and convenience for our users. We are committed to ensuring the confidentiality and security of all collected information in accordance with this Privacy Policy. If you have any questions about the information we collect, please don't hesitate to contact us using the details provided at the end of this document.
How We Collect Information: We collect information through two primary methods to ensure the efficient integration and optimization of appointment schedules. Firstly, we retrieve data via an API connection to your third-party practice management software. This connection allows us to securely access relevant appointment details directly from your software system. Additionally, we may also collect information through CSV downloads provided by your practice management software. It's important to note that you retain full control over this connection, and you can terminate it at any time by cancelling the API key or ceasing CSV downloads. We prioritize transparency and give you the autonomy to manage the flow of information between your software system and our route optimization tool. Should you have any inquiries or require assistance with managing this connection, please feel free to reach out to us using the contact details provided at the end of this document.
Use of Collected Information: The information imported into our route optimization tool is utilized solely for the purpose of enhancing user experience and convenience. We do not engage in the use of imported data for any other purposes beyond displaying it within our application to assist users in optimizing appointment schedules and sequences. It's important to emphasize that we do not sell or share user data for any commercial or marketing purposes. Our commitment to user privacy and data security means that your information remains confidential and is used exclusively to provide the intended functionality of our service. Should you have any concerns or questions regarding the use of your data, please do not hesitate to contact us using the details provided at the end of this document.
Data Sharing and Disclosure: We want to reassure our users that we do not engage in the sharing or disclosure of user data to any third parties. Your privacy and the confidentiality of your information are of utmost importance to us. Rest assured that any data imported into our route optimization tool remains securely stored within our systems and is not shared or disclosed to external parties for any purposes. We adhere strictly to this policy to ensure the trust and confidence of our users in our commitment to protecting their privacy. If you have any questions or concerns regarding data sharing and disclosure, please feel free to reach out to us using the contact details provided at the end of this document.
Data Retention: As a tool designed to optimize appointment order, we prioritize the efficient management of data while respecting user privacy. Since we integrate with third-party software solutions where the primary storage of user data resides, we do not retain appointment information for extended periods. Our retention policy ensures that we only store appointment data necessary for the optimization process and maintain it for a limited duration. Accordingly, we do not store appointment information older than 90 days. This approach ensures that our system remains streamlined while minimizing the storage of unnecessary data. Should you have any questions or require further clarification regarding our data retention practices, please do not hesitate to contact us using the details provided at the end of this document.
Position regarding HIPAA compliance: Our application is designed to optimize appointment scheduling by processing appointment data to enhance efficiency and workflow. We do not collect, store, or process Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). Accordingly, our services are not subject to HIPAA compliance. However, we are committed to maintaining the privacy and security of all data we handle. We employ robust security measures to protect the data from unauthorized access and disclosure. Should our service model change in a way that might involve the handling of PHI, we will reevaluate our compliance obligations under HIPAA and adjust our practices and policies accordingly to ensure full compliance with applicable laws and regulations. If you feel this is not correct and applied you must contact us immediately.
Position regarding GDPR compliance: Home Care Scheduler is committed to ensuring compliance with the General Data Protection Regulation (GDPR). As a data processor, we handle personal data synced from practice management software, adhering strictly to the principles of data protection outlined by GDPR. We have implemented robust technical and organizational measures to safeguard the privacy and security of the data processed through our application. This includes secure data encryption, regular security audits, and compliance checks to ensure data integrity and protection. We also facilitate the rights of data subjects, enabling them to access, rectify, erase, and port their data as required under GDPR. Our application does not collect data directly; instead, it processes data for which users have already obtained consent, ensuring transparency and accountability in all our data handling practices. We maintain detailed records of our data processing activities and ensure that any third-party service providers (sub-processors) we engage also comply with GDPR, extending our commitment to data protection across all operational facets.
Security Measures: We prioritize the security of user data and have implemented robust measures to safeguard it from unauthorized access, disclosure, alteration, or destruction. Our security protocols include but are not limited to: Encryption: All data transmitted between our route optimization tool and your practice management software is encrypted using industry-standard encryption protocols to prevent interception and unauthorized access. Access Control: Access to user data within our system is strictly controlled and limited to authorized personnel who require access for the provision of our services. User authentication mechanisms, such as passwords and multi-factor authentication, are enforced to ensure that only authorized individuals can access sensitive data. Data Integrity: We employ measures to maintain the integrity of user data, including regular backups, data validation checks, and error detection mechanisms to prevent data corruption or tampering. Regular Security Audits: We conduct regular security audits and assessments of our systems to identify and address potential vulnerabilities or weaknesses. This proactive approach allows us to continually enhance our security measures and protect against emerging threats. Employee Training: Our team undergoes regular training on data security best practices to ensure that they understand their responsibilities in safeguarding user data and mitigating security risks. Compliance with Standards: We adhere to industry standards and regulations related to data security and privacy, ensuring compliance with applicable laws and regulations governing the protection of user data. These security measures are continuously reviewed and updated to adapt to evolving security threats and technology advancements. Our commitment to maintaining the confidentiality, integrity, and availability of user data underscores our dedication to protecting your privacy and ensuring a secure user experience. If you have any concerns or questions regarding our security practices, please feel free to contact us using the details provided at the end of this document.
Chilren's Privacy: Our Services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
Changes to this Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time, and any changes will be effective immediately upon posting the updated policy on our website. We will notify users of any material changes to this Privacy Policy via email to the email address provided during account registration. Additionally, users will be prompted to review and agree to the updated Privacy Policy upon each login to our route optimization tool. It is recommended that you regularly review this Privacy Policy to stay informed about how we collect, use, and protect your personal information. Your continued use of our services after the posting of any modifications to this Privacy Policy constitutes acceptance of those changes. If you have any questions or concerns about changes to this Privacy Policy, please contact us using the information provided at the end of this document.
