Q: What is Home Care Scheduler?
A: Home Care Scheduler is an add-on designed to assist home visit businesses in optimising their schedules, calculating travel distances, and visualising appointments on a map. It is not a standalone app but works in conjunction with existing software such as Cliniko, Nookal, or Coreplus.

Q: Why do I need another software to use Home Care Scheduler?
A: Home Care Scheduler focuses solely on features relevant to home-care, such as route optimisation and appointment visualisation. Using it with other software allows you to leverage comprehensive functionalities for treatment, payment processing, letter templates, and more, without duplicating these features.

Q: How does Home Care Scheduler integrate with other software?
A: Home Care Scheduler integrates with Cliniko, Nookal, Coreplus, and other practice management software through API keys. This integration allows seamless syncing of appointment and client data between the two platforms.

Q: Is Home Care Scheduler available globally?
A: Yes, Home Care Scheduler is available for use in all regions across the world. Our integration capabilities ensure that regardless of your location, you can optimize your home care appointments efficiently.

Q: What kind of businesses benefit from using Home Care Scheduler?
A: Home Care Scheduler is ideal for any business that involves home visits, such as physiotherapy, podiatry, nursing, and other allied health services. It helps these businesses reduce travel time, increase appointment efficiency, and improve overall service delivery.

Q: How do I get started with Home Care Scheduler?
A: To get started, you need to have an account with one of the supported practice management software (e.g., Cliniko, Nookal, Coreplus). Once you have that, you can sign up for Home Care Scheduler via request interest form, generate an API key from your practice management software, and integrate it with our system.

Q: What data does Home Care Scheduler access from my practice management software?
A: Home Care Scheduler accesses basic client details and appointment information. We do not access clinical, health, or accounting data, ensuring your sensitive information remains secure.

Q. Can I try Home Care Scheduler before committing to a subscription?
A: Yes, we offer a short free trial period for new users to explore the features and benefits of Home Care Scheduler before committing to a subscription.

Q. How does Home Care Scheduler ensure data security?
A: We use best-practice encryption methods to secure API keys and data transfers between Home Care Scheduler and your practice management software. Our system adheres to GDPR requirements to ensure your data is protected.

Q. How can I get support if I encounter issues with Home Care Scheduler?
A: We offer comprehensive support through our website, including a help center with articles, video tutorials, and a contact form for direct assistance from our support team.

Q. Can I customise the way Home Care Scheduler works for my business?
A: While Home Care Scheduler offers robust default features, we also provide customisation options to tailor the system to your specific business needs, including custom routing preferences and appointment settings.

Q: How does Home Care Scheduler charge for its services?
A: We charge using a per-appointment model with a minimum weekly limit. This pricing structure is designed to be fair for home-care businesses, where practitioners can often be more casual than in a clinic setting. We do not charge on a per-practitioner basis, recognizing that many may be inactive most of the time.

Q. Can I arrange a demo to see how Home Care Scheduler works for my business?
A: Yes, we can arrange a one-to-one demo to show you how Home Care Scheduler may work for your specific business needs. Contact our support team to schedule a demo.

Q. Does Home Care Scheduler need specific accreditations for handling health-related information?
A: No, because we do not handle health-related information, only appointment data, we do not require most accreditations such as HIPAA and EU compliance data. However, we still handle all information with the highest security standards.